Extras and billing terms

1. What extras are

"Extras" are additional capacity a location can purchase on top of its Business plan limits: extra active vehicles, extra storage, extra team seats, unlimited emails, and one-time packs of emails or NEKIA credits.

All extras charges are processed exclusively through Stripe. Nekseer never stores or processes card data or handles the charge directly.

2. Blocking on non-payment of a recurring addon

Recurring extras (extra vehicles, extra storage, extra seats, unlimited emails) are billed monthly. If payment for a recurring addon fails, the excess of vehicles or files above your plan's limit without that addon is automatically blocked: it cannot be sold, cannot enter any sales process, does not appear on the public catalog, and cannot be viewed or downloaded.

Blocking always applies to the most recently created vehicles or files first, keeping the oldest ones active, until usage fits within the available quota.

3. Permanent deletion after 30 days

If non-payment of a recurring vehicles or storage addon is not resolved within 30 calendar days of the first missed payment, the blocked content (vehicles, documents, photos and files) is permanently and irrecoverably deleted from the system.

This deletion is final. Nekseer does not retain backups of this content beyond the stated period and cannot restore it once that period has elapsed.

4. Limitation of liability

Nekseer is not liable for the loss of vehicles, documents, photos, files or any other data resulting from non-payment of a purchased extra, nor for any direct or indirect damages such loss may cause to the dealership or third parties.

It is the sole responsibility of the account holder to keep their Stripe payment method up to date and to settle any unpaid balance within the grace period stated in these terms.

5. One-time packs

One-time packs (extra emails, extra NEKIA credits) are not subject to blocking or deletion: they are paid upfront, they stack, and they never expire. They are used only once the monthly quota included in the plan runs out.

6. Extra team members

Extra team seats are recurring and billed per seat purchased. If payment fails, members beyond the available quota (by join order, except the account's primary owner) lose access to the entire platform until payment is settled or quota is freed up. This situation does not involve any data deletion.